I had an unfortunate experience in that my delivery driver stole my package. I spoke with a wonderful representative called Laura who remained professional in gathering information on my case, provided me speedy and reliable information on my case, and ultimately sent out replacements which arrived to me safely. I was extremely pleased by my customer service experience, and can highly recommend this company based on their treatment of customers alone. The bands arrived in the correct colour, and have very solid headphone quality, as well as a clever design. Overall, I am extremely satisfied with dealing with this company, and am very excited to add my new snoozeband to my nightly routine. Thank you very much to Laura for her help.